Welcome to Velvet Vails. These Terms & Conditions ("Terms") govern your use of our website, products, and services. By accessing or using our website or placing an order with us, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please do not use our services.
1. General Information
- The website www.velvetvails.com is operated by Velvet Vails, registered in India.
- These Terms apply to all users of the website, including without limitation users who are browsers, customers, vendors, or merchants.
2. Eligibility
To use our services or make a purchase, you must:
- Be at least 18 years old, or using the website under the supervision of a parent/guardian.
- Provide accurate and complete information when registering or placing an order.
3. Products and Services
- All products listed are subject to availability. We reserve the right to limit quantities, discontinue products, or change pricing at any time without prior notice.
- We make every effort to display product colours and details as accurately as possible, but we do not guarantee that your screen's display will be accurate.
4. Orders and Payment
- By placing an order, you agree to pay the total amount indicated, including any applicable taxes and shipping fees.
- We accept payments via Credit/Debit Cards, Net Banking, UPI, Wallets, and Cash on Delivery (for select locations).
- We reserve the right to refuse or cancel any order due to payment issues, product unavailability, or pricing errors.
5. Shipping and Delivery
- Shipping timelines and charges are outlined in our Shipping Policy.
- We are not liable for delays caused by courier services, weather conditions, or unforeseen events.
- Risk of loss and ownership of products pass to you upon delivery.
6. Returns and Exchanges
- We offer returns and exchanges as outlined in our Return & Exchange Policy.
- Products must be unused, unworn, and returned in original condition with tags attached.
- Refunds, if applicable, will be processed back to the original payment method within 5–7 business days.
7. Intellectual Property
- All content on this website – including text, graphics, logos, images, product names, and design – is the property of Velvet Vails and is protected under applicable intellectual property laws.
- You may not reproduce, distribute, or exploit any content without prior written consent from us.
8. User Conduct
You agree not to:
- Use the site for any unlawful purpose.
- Attempt to gain unauthorized access to our servers or data.
- Upload or transmit any viruses, malware, or harmful code.
- Use bots, scripts, or any automated methods to access the site.
9. Third-Party Links
Our website may contain links to third-party websites. These links are provided for your convenience only. We are not responsible for the content, privacy policies, or practices of third-party sites.
10. Limitation of Liability
To the fullest extent permitted by law:
- Velvet Vails shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or products.
- We do not guarantee uninterrupted access to the website or that all errors will be corrected.
11. Indemnification
You agree to indemnify, defend, and hold harmless Velvet Vails, its affiliates, employees, and partners from any claims, damages, liabilities, or expenses arising out of your misuse of the website or breach of these Terms.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts of [Your city, e.g., Mumbai, Delhi, Bengaluru].
13. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a revised effective date. Continued use of the site after such changes implies your acceptance of the revised Terms.
14. Contact Us
For questions, concerns, or support related to these Terms, please contact us at:
- Email: Velvetvails@gmail.com
- Phone: +91 9346391519
- Address: Dammapeta, Telangana, 507306