At Velvet Vails, we are committed to ensuring a smooth and efficient shipping experience for all our customers in India. Below is an outline of our shipping practices, including shipping methods, delivery times, and costs.
1. Shipping Methods and Rates
We offer multiple shipping options to ensure your order arrives quickly and safely. Shipping costs and delivery times vary depending on your location, the size of your order, and the shipping method selected during checkout.
Note: All delivery times are estimates and may vary depending on the delivery location, local conditions, and courier service availability.
2. Processing Time
- All orders are processed within 1-2 business days (Monday to Saturday, excluding public holidays).
- Orders placed after 3:00 PM IST or on Sundays and public holidays will be processed the next business day.
- Once your order is dispatched, you will receive a tracking number via email or SMS.
3. Shipping Areas
- We deliver to all major cities and towns across India, including metro areas like Delhi, Mumbai, Bengaluru, Kolkata, Chennai, Hyderabad, and Pune, as well as smaller towns and rural regions.
- If you live in a remote area, shipping may take slightly longer. In some cases, delivery may be unavailable in certain areas. For more details, please refer to our customer service team.
4. Order Tracking
Once your order has been dispatched, you will receive a tracking number. You can track your shipment on the respective courier partner’s website or through the tracking link sent via email or SMS.
If you encounter any issues with tracking or need assistance, please reach out to our customer support team.
5. Shipping Costs
Shipping costs are based on the weight of the products and the delivery location.
6. Payment Methods
We accept a variety of payment options, including:
- Credit/Debit Cards (Visa, MasterCard, AMEX, etc.)
- Net Banking
- UPI (Unified Payments Interface)
- Cash on Delivery (COD) – Available for select locations. COD charges may apply.
- Wallets (Paytm, Google Pay, etc.)
7. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately within 7 days of receiving your order. We will arrange for a replacement or issue a full refund, depending on your preference. To initiate this process:
- Contact our customer service team at Velvetvails@gmail.com or call us at +91 9346391519.
- Provide your order number and photos of the damaged/defective item(s).
8. Lost Shipments
While we strive for timely and safe delivery, if your order is lost or delayed beyond the estimated delivery window, please reach out to us. We will work with our courier partner to investigate and resolve the issue. In cases where the parcel cannot be traced, we will arrange for a replacement or a full refund.
9. Return and Exchange
- For details on returns and exchanges, please refer to our Return & Exchange Policy.
- Return Shipping: Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
10. Customs and Import Duties
As our shipping is currently limited to within India, there are no customs duties or import taxes involved. However, should we expand to international markets in the future, any applicable duties and taxes will be the responsibility of the customer.
11. Shipping Delays
While we aim to process and deliver all orders promptly, certain factors such as public holidays, adverse weather conditions, or high demand periods (e.g., festive seasons like Diwali, New Year) may cause delays. We appreciate your understanding and patience.
12. Contact Us
If you have any questions or concerns regarding shipping, please feel free to contact us:
- Email: Velvetvails@gmail.com
- Phone: +91 9346391519
- Address: Dammapeta, Telangana, 507306